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COVID-19 UPDATE

 

Yorkshire Veterinary Hospital continues to monitor the situation with COVID-19 and recognizes the many concerns related to the virus. Per Governor Polis, veterinarians are classified as essential personnel and we will be remaining open during the shelter in place order.

WHAT SERVICES ARE AVAILABLE RIGHT NOW?

The current guidelines state we can provide essential urgent and emergency care to your pet. We are not able to perform routine spays and neuters, and respectfully request pet owners wait to schedule any non-urgent surgical procedures until early May. This will help us to reduce our need for masks, sterile gowns, and sterile gloves which allow human health care providers to have access to the supplies they desperately need.

WHAT ARE YORKSHIRE’S HOURS DURING THIS TIME?

We have updated our hours to 7:30-5:30 Monday-Friday, and 8-1 on Saturday until further notice.

WHAT IS A CURBSIDE-SERVICE APPOINTMENT?

We are asking clients to remain in their cars to reduce the risk of exposure during this crisis. Please schedule an appointment as usual by calling or emailing a client care specialist. When you arrive for your appointment, please remain in your car and give us a call from the parking lot to let us know you have arrived. We will have a team member come to your car to escort your pet into our office for their complete physical examination. The veterinarian will call you with his/her findings and will develop a plan of action together with you. At the conclusion of your appointment, a client care specialist will call you for payment and a team member will return your pet to your car. We can email you a receipt shortly after your appointment.

MY PET NEEDS FOOD OR MEDICATION

If your pet needs food or a refill of a medication, please call our client care specialists and they will get it ready for you. When you arrive to pick up your pets food or medication, please call us from the parking lot and pay over the phone. A team member will then deliver your pets food or medication, along with a receipt to you in your vehicle. We are asking you not to come inside for these products to reduce exposure.

WHAT IS A DROP OFF APPOINTMENT

We have a perfect time management solution for you! If you are busy and cannot wait in your car for your appointment, we are happy to have your pet stay with us for a few hours and we will perform the physical exam and address your concerns. The veterinarian will call with the physical examination findings and develop a plan together with you.

WHAT IS A TELEMEDICINE APPOINTMENT?

Through your smartphone or computer, you can connect with the same doctor you know and trust from the comfort of your home. Schedule an appointment with the client care specialists at the front desk the same way you would an in-hospital appointment. At the time of your appointment, please have your video enabled device ready and your pet nearby. Our doctor will call you at appointment time at the number you provide in advance.We may request you take photographs or videos of your pet with your smartphone during the chat. If medication needs to be dispensed, we will prepare the prescriptions and call you when they are ready for pick-up.

QUESTIONS OR CONCERNS?

If you have any questions or concerns regarding our new protocols, please reach out to us via phone or email. We are still here for you and your pets during this COVID-19 crisis. Please stay well!

 

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