Frequently Asked Questions
Are you taking new patients?
Always! We are always thrilled to meet new patients. Our hospital works on an appointment-only basis, please call our client care staff to create an appointment for your pet.
Do you take walk-in appointments?
Due to high demand, we function by appointment only. If your pet is experiencing an urgent need, please give us a call to see if we have any availability.
Do you do payment plans?
We do not accept payment plans. We do however accept Care Credit. Please refer to our Payment Options page here for more information.
What is your COVID-19 Policy?
We are taking all of the necessary precautions to protect our clients and staff during these unprecedented times. Along with increased cleaning, we are taking multiple additional precautions including curbside service and telemedicine appointments. Read our full policy here.
Do you take pet insurance?
Pet insurance works differently than human insurance. With most pet insurance, you will provide payment for veterinary visits up front and your chosen pet insurance company will reimburse you based on your plan. We do not work directly with any pet insurance companies, however we are happy to assist you in submitting a claim form. We encourage all pet parents to do their research and pick a pet insurance company based on their needs for their individual pets.
Do you only see Yorkshire Terriers?
Nope! Zero bias here, we love all pets! We see cats, dogs, and most common exotic patients. We do not see livestock or poultry animals.
What does a fecal test for? When should it be done?
A fecal is where we send out a stool sample for your pet to have our partner laboratory test for intestinal parasites that may be living in your pets gastrointestinal tract. This test can detect all of the common parasites we see such as giardia, coccidia, hookworm, whipworm, and roundworms.
A fecal sample should be sent out for your pet when they are experiencing otherwise unexplained diarrhea, when they are first adopted, and/or at your pets annual examination. It is also wise to send out a fecal for your pet if they have been around other animals known to have tested positive for an intestinal parasite.
What is a lepto shot?
Lepto, short for leptospirosis, is a disease passed by wildlife urine and is often found in stagnant bodies of water and soil where wildlife frequent. This vaccine is only available to dogs and is highly recommended in Colorado. Dogs who contract lepto may experience lethargy, appetite loss, increased thirst, kidney and/or liver damage, and in severe cases, death. The disease Lepto can be transmitted to humans as well.
How do I know what shots my puppy needs?
Typically puppies require three rounds of shots, spaced 3-4 weeks apart. For a timeline of what vaccinations are recommended at what age, please visit our puppy wellness page here.
How do I know what shots my kitten needs?
Typically kittens require three rounds of shots, spaced 3-4 weeks apart. For a timeline of what vaccinations are recommended at what age, please visit our kitten wellness page here.
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Come See Us
1815 Dublin Blvd.,
Colorado Springs, CO 80918